Pedometer++ Support

  • If the data on your complication appears out of date, tapping it should launch Pedometer++ on the Watch and update it.

    For best results, please update to Pedometer++ 8.0 or later.

  • A few things may be going on:

    • If your Apple Watch is a Series 3 or older, it is no longer supported by Pedometer++. We needed to increase the minimum requirements to watchOS 10 this year, which leaves older Watches behind.

    • If you have a Series 4 or newer, be sure to update the app from the iOS App Store after upgrading to iOS and watchOS 26.

    • If you see the app on your Watch and the complication just isn’t loading, a restart will normally bring it back. If it doesn’t, reinstalling Pedometer++ on your Watch may be required.

      • You can do this via the Watch app on your iPhone. Find Pedometer++ in the list of apps, tap its name, and you can uninstall it. Then, restart both devices, and add Pedometer++ back to the watch.

  • If you restored from an iCloud backup or did a direct transfer, all of your step data should be in the app on your new iPhone.

    To ensure that Pedometer++ has access to Apple Health, please see the “Apple Watch & Apple Health” FAQ.

  • With this release, we had to bump up the minimum version of watchOS we support to watchOS 10. This means Series 3 and older Apple Watches are no longer supported by Pedometer++.

  • Watch apps don’t always update right away. To move things along, there are two options:

    1. Delete and reinstall the watchOS app via Apple’s Watch app on your iPhone. (Do not uninstall the iPhone app.)

    2. Open the App Store app on your Apple Watch. Scroll down to Account and then Updates, and update from there.

    Please note that Pedometer++ version 8 requires watchOS 10, but its new design requires watchOS 26.

Common FAQs

Help Videos
Email Support

FAQs:
Pedometer++ Basics

  • Your step data is backed up with the typical iCloud backup process.

    If you get a new iPhone, your iCloud backup will restore your step history. Similarly, the direct transfer process will preserve your history.

    Alternatively, you can generate a backup from within the Settings section of Pedometer++ using the “Export or Transfer” tool. It will automatically generate an email draft that includes your data in multiple formats:

    • The .csv file can be opened in apps like Microsoft Excel, Apple Numbers, or Google Sheets.

    • The .steps file can be used to import your Pedometer++ data to another device.

    To import your .steps file on a new device, send the export email to yourself and ensure that you install Pedometer++ on the new device.

    Then, on the new device, tap the .steps file in the built-in Mail application. This will open the iOS Share sheet. Scroll until you see the Pedometer++ icon. Tap it, and your data will be imported automatically and merged with any existing data.

  • Restarting your iPhone will very often solve any widget issues you are seeing.

  • Your steps are divided into 24 hour periods for display and goal purposes. By default, these periods are based on your current timezone (midnight to midnight). When you travel this means that your previous step counts are recalculated to reflect this new timing.

    If you intend to return to the same "Home" timezone but are only temporarily traveling then I'd recommend you use the Fixed Timezone option where you choose a specific timezone and it will always be used as your daily step period. This can lead to some potentially confusing results if your current timezone is very different than the fixed value. For example, you may see steps being added to what looks like "yesterdays" counts.

  • You cannot delete all your old step data from Pedometer++ and start from zero. It will always show the past seven days after deleting the app and then reinstalling. Old step data uses hardly any of your iPhone storage (approximately 2MB per year of data). If you delete your historical data you will lose all your Achievements.

  • If you have set Pedometer++ up to sync with Apple Health, your iPhone will save its step data in Apple Health, even if you uninstall Pedometer++.

    However, your Badges (including Monthly Challenges, Streaks, Daily, and Lifetime records) will be deleted.

    If you reinstall Pedometer++ you can import your complete Apple Health history from within the Settings tab in the app.

  • The number next to the icon that looks like a staircase is the flights of stairs detected by your devices over the course of the day.

FAQs:
Pedometer++ Premium

  • The Premium version of Pedometer++ unlocks these great features:

    • Live Activities for tracking workouts from the iPhone Lock Screen

    • Live & Offline Maps for workouts

    • Access to Maps on the Apple Watch

    • Removes in-app ads

    • A wide array of premium app icons to match your Home Screen

  • The optional Premium subscription is $3.99/month or $29.99/year, through Apple’s App Store. It comes with a 7-day free trial.

  • You can manage your trial and subscriptions through Apple’s App Store by clicking this link: https://apps.apple.com/account/subscriptions

  • Your previous purchase to remove advertisements will continue to remove ads going forward.

    (If you had previously paid to hide ads and see them now, go to Settings within the app, then tap the Pedometer++ Premium settings, then tap “Restore Purchase.” This will hide the ads based on your previous purchase.)

    However, the Premium features outlined above will now require a subscription. The subscription has Family Sharing enabled, so it can be shared between a group of users within the same iCloud Family group.

  • In the Settings area if you open the "Routes" section you can see your saved routes, along with how much of that route is saved for offline use. You can download all the maps along a particular route for offline use. Offline maps will work on your Apple Watch too, but only if your iPhone has the map downloaded and is connected to your Apple Watch. The watch doesn't store them itself for offline, but can read them from your iPhone as needed.Item description

FAQs:
Apple Watch &
Apple Health

  • Sometimes after an update, permissions between the app and Apple Health need to be reset.

    Go to the Settings tab in Pedometer++ and then toggle "Merge Apple Watch Data" off and then back on again.

    If that doesn't do it, then open the Apple Health app, tap on the top right circle (typically your photo), then "Apps", then "Pedometer++". Turn them off and then back on again in there.

    This typically resolves the issue; if not, turning them both off and on again can sometimes help get them talking again.

    If it doesn't then it likely means that the update never got installed onto the Apple Watch, which can lead to the iPhone and the Watch being out of step. If you open the App Store on your Watch and then scroll all the way down to "Account" and then "Updates" you may be able to force it to do an update.

  • To check or reset your Apple Health permissions:

    • Open the Apple Health app on your iPhone.

    • Tap your profile photo or initials in the upper-right corner.

    • Scroll down to the Privacy section and tap “Apps.”

    • Scroll down, find Pedometer++ and tap it.

    Tap the “Turn Off All” button, then turn all access back on to toggle Sleep++’s access to Apple Health.

    If Pedometer++ doesn’t show Health data after permissions are granted, force-quitting the app or rebooting your iPhone may be necessary.

  • Pedometer++ merges step data from Apple Health with information using its own algorithm to deliver the most accurate step count possible within the app. A side effect is that Apple Health may show a different step count from Pedometer++ itself.

    Pedometer++ may show slightly different steps than Apple Health if you have an Apple Watch because it seeks to determine which device (your iPhone or Apple Watch) better captures your current activity and prefers that device. This means pushing a stroller or holding a dog leash will not prevent accurate measurement.

  • Typically, restarting your Apple Watch resolves this issue. If not, you can reinstall the Apple Watch app by:

    1. Open the "Watch" app on your iPhone.

    2. Tap "My Watch" at the bottom left of the screen.

    3. Scroll up to "Installed on Apple Watch".

    4. Tap on "Pedometer++".

    5. Switch off "Show App on Apple Watch".

    6. Wait about 15 seconds.

    7. Switch on "Show App on Apple Watch".

    8. Wait until you see Pedometer++ appear under "Installed on Apple Watch".

  • When you first install Pedometer++ it will retrieve the last 7 days worth of step data from your iPhone.

    Your iPhone is always collecting step counts for the Health app. This doesn't cause any battery drain or system load.

  • Yes!

    Go to the Settings tab in the app and find the "Import Historical Data," section, then tap “Import.”

    Pedometer++ will import any step data that was previously synced with Apple Health.

FAQs:
Step Counting

  • If you open the Settings tab in Pedometer++ and scroll down about halfway, you will see a section called "Wheelchair Mode," and switch between back "Count Steps” and “Count Pushes.”

    Counting pushes requires an Apple Watch. If you do not have an Apple Watch paired to your phone with Pedometer++ installed on it, you won’t see this option in Settings.

  • Pedometer++ displays only floors climbed according to the following:

    • 1 floor climbed is approximately 10 feet (3 meters), which usually takes approximately 16 steps.

    • Floors descended are not counted.

    This definition of a step was decided by Apple and we cannot change it.

    Apple performs the calculation within the phone and we do not do any further calculations. The motion coprocessor and barometer in your phone or watch must sense that you took an equivalent amount of steps in reaching that height as if you were climbing stairs.

    If your elevation is changed rapidly or very slowly then you will not get an accurate floor count as it does not think you are climbing stairs.

    Floors can also be recorded by walking up hills if they satisfy the "floors climbed" criteria.

    The floor count is not connected to the number of daily steps you take, time or distance walked.

  • If you carry your phone in a front pants/trouser pocket while on a treadmill and/or swing your watch wearing arm you should get a fairly accurate step count.

    Your speed and vibrations from the treadmill can affect your results.

    Do not carry your phone in your hand.

  • The motion coprocessor in your iPhone has to sense the movement of your legs for Pedometer++ to count steps. Step counting is very sensitive to where the phone is carried on the body. We have found that the best results are obtained if the phone is closest and tight to the hip. A front pants/trouser pocket works well. Do not carry your iPhone in your hand.

  • To encourage a healthy work/rest balance I built in a concept of Rest Days into Pedometer++. Once you have successfully met your goal for 6 days in a row you will be eligible for a Rest Day. On a Rest Day your current streak won't be broken by not meeting your goal.

    These do not accumulate, so you can only ever have one Rest Day in a row (i.e. if you met your goal for 12 days you can't then take 2 off). They reset every time you take your Rest Day.

    If you met your goal for 6 days, took a rest, then met it again for 6 you'd earn another...and so on.

  • When Automatic Distance mode is enabled your iPhone will try to estimate how far you have walked based on the precise measurement of your iPhone's movement. This process typically gives good results, however, it isn't entirely predictable, so sometimes you'll take the same walk and get different distance estimates.

    If consistent, predictable distances are more desirable for you then you can alternatively switch to an estimate that is calculated based on your stride length. This is calculated based on your gender and height. This will yield more consistent results but loose the ability for changes in terrain or walking speed to affect the distance estimate.

  • Due to the way the Pedometer++ step database is configured it is not possible for you to manually add past steps, floors or distance. We have no plans to add such a feature.

  • You can change your daily step goal at any time in the Settings (gear icon) area. You can make adjustments in 100 step increments.

    This will not affect your previous streaks. Your new goal is applied from today forward.

    I personally recommend setting your goal to something that is appropriately challenging for your current situation. So if you get sick or injured, lower your goal. Then as you heal or gain fitness, slowly increase it.